California State University, Fullerton

News Categories

Orange County Register

Living Text Book | Managerial Interpersonal Skills

Sept. 15, 2014

In Living Textbooks, the Register invites university faculty to share their knowledge and expertise with readers.
In this two-part series, (Part 2 published Sept. 24), we introduce interpersonal skills as a key part of an effective manager’s skill set and describe how our research has identified which interpersonal skills matter most.

In Part 1, we describe the importance of managerial interpersonal skills, provide an overview of our research and explain why soft skills and interpersonal skills may not always be the same thing.

Anyone who has quit a job because of a “bad manager” can attest to the importance of managerial interpersonal or so-called soft skills. Yet, ask someone “What interpersonal skills do managers need?” and you won’t get a clear and consistent answer.

In fact, researchers have identified about 500 specific “interpersonal” skills that are relevant to the workplace. This has created a lot of confusion concerning the nature and relative importance of these skills. Continue reading online.

Gerard Beenen is an assistant professor of management at the Mihaylo College of Business & Economics at Cal State Fullerton where he teaches courses in leadership and organizational behavior. Shaun Pichler is an associate professor of management at the Mihaylo College of Business & Economics where he teaches courses in human resources management and organizational behavior. 

Tags:  Academics & ResearchMedia