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Innovative Technology Garners CSU Awards

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Cal State Fullerton’s Information Technology Division recently received multiple awards from the CSU Chancellor at the Tech, Innovation and Exchange 2017 Conference.

The division received the gold award for transformation and innovation, and tied with CSU Dominguez Hills for the silver award in the category of shared service and achieving economies of scale.

IT’s innovative new app iTuffy won the gold award. The chatbot or electronic assistant application answers spoken or typed questions and provides answers in a conversational mode.

Students interact with the mobile application on their phones or from a web page, asking questions and getting immediate responses just as if they were conversing with a live person.

The responses are customized, based on the student’s academic data. The app also provides alerts to students.

The shared award recognizes CSUF’s support in offering telecommunications services to CSU Dominguez Hills and ensuring proper infrastructure readiness. The partnership allows the system to operate in survivability mode, which offers local phone services — including 911 — in a network disruption. It also reduces the total cost of ownership and improves the availability of telephone services for both campuses.